Contact
We Are Here to Help
At Queenoftartsvi, we are committed to providing helpful support before and after your purchase.
Whether you have questions about a pet stroller, need assistance with your order, or experience an issue after delivery, our customer support team is ready to help.
Every message is carefully reviewed, and we aim to provide clear answers as quickly as possible.
How to Reach Us
Email:
support@queenoftartsvi.com
Response Time:
We typically reply within 1 to 2 business days, Monday through Friday.
For faster assistance, please include:
- Your order number
- A brief description of your question or concern
- Photos or additional details if needed
Providing complete information helps us better understand your request and provide efficient support.
What We Can Help With
Order Status and Shipping Updates
If you need help checking your order status or shipping progress, please contact us with your order number.
Our team will review the available order information and provide assistance.
Product Questions Before Purchase
Not sure which pet stroller is right for your dog or cat?
Our team can help answer questions about:
- Product features
- Size and weight capacity
- Folding and storage options
- Ventilation design
- Daily use and travel needs
We want you to have the information you need before making a purchase decision.
Returns and Refunds
If you need to request a return, please contact our support team within the applicable return period.
We will provide guidance on:
- Return eligibility
- Return instructions
- Required information
- Refund processing steps
Please wait for return instructions before sending any product back.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us with:
- Order number
- Description of the issue
- Photos of the product if applicable
Our team will review your request and help provide an appropriate solution.
Product Support
If you have questions about using your pet stroller after delivery, our team can help with general product information, setup guidance, and usage questions.
For faster assistance, please include your order details and describe the issue clearly.
Before You Contact Us
Here are some common questions that may help:
Product Size Questions
Choosing the right pet stroller depends on:
- Your pet’s weight
- Body length and height
- Available interior space
- Your intended use
We recommend checking the product dimensions before purchase to find a suitable fit.
Tracking Information Not Received
If you have not received tracking information:
- Check your email inbox and spam folder
- Confirm your order email address
- Contact us with your order number
Our team will help check your order information.
Return Request
To request a return, please email us with:
- Order number
- Reason for return
- Product details
Please do not send products back before receiving return instructions from our support team.
More Questions
For additional product information, order assistance, or common questions, please contact our customer support team.
We are happy to help you find the right pet stroller solution for your needs.
Company Information
Legal Company Name:
ABEBWE SUCCESS LLC
Brand Name:
Queenoftartsvi
Business Address:
6342 KENDALL ST
ARVADA, CO 80003
United States
Customer Support Email:
support@queenoftartsvi.com