Refund policy
At Queenoftartsvi, we want customers to feel confident when purchasing pet products from our store.
If your order arrives damaged, has a product issue, or does not meet your expectations, this Refund Policy explains our return and refund process.
This policy applies to purchases made through Queenoftartsvi and is intended for customers in the United States.
For any questions regarding returns or refunds, please contact our customer support team:
Email:
support@queenoftartsvi.com
We typically respond within 1 to 2 business days, Monday through Friday.
Return Eligibility and Time Frame
We accept eligible return requests within 30 days from the delivery date.
The return period begins when your order is marked as delivered by the shipping carrier.
Returns may be requested for:
Product Issues
Examples include:
- Item arrived damaged
- Received an incorrect product
- Product does not match the description
- Product has a manufacturing-related issue
Change of Mind
Examples include:
- Ordered the wrong size or style
- Product is not suitable for your pet
- No longer need the item
Return Conditions
To help us process your return efficiently, returned items should meet the following requirements:
- Items should be unused or have a product-related issue
- Original packaging should be included when available
- All accessories and included components should be returned
- Items should not have damage caused by misuse, improper handling, or unauthorized modifications
Return requests submitted after 30 days from delivery may not qualify under our standard return policy.
How to Request a Return
Please contact our support team before sending any product back.
Step 1
Email:
Please include:
- Order number
- Reason for return
- Photos or details if the item has an issue
Step 2
Our team will review your request and respond within 1 to 2 business days.
Step 3
If your return request is approved, we will provide return instructions.
Please do not send products back to the company address unless instructed by our support team.
Step 4
Pack the item securely and return it according to the provided instructions.
After receiving and reviewing the returned product, we will process your refund or provide further assistance.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
We Cover Return Shipping When:
The return is caused by:
- Damaged product received
- Incorrect item shipped
- Product issue that does not match the product description
In these situations, our support team will provide return instructions.
Customer Covers Return Shipping When:
The return is requested for personal reasons, including:
- Change of mind
- Ordered the wrong product
- Product size or style is not suitable
We recommend using a trackable shipping method when returning items.
Original shipping charges are generally non-refundable unless the return is caused by an order issue.
Refund Process
Once we receive and inspect your returned item:
- Refunds are typically processed within 3 to 5 business days
- Refunds are issued to the original payment method
- Processing times may vary depending on your payment provider
If you have not received your refund after the processing period, please contact:
Please include your order number so we can assist you.
Exchanges
We currently do not offer direct product exchanges.
If you need a different product, we recommend:
- Requesting a return for the original item if it meets our return requirements
- Placing a new order for the preferred product
This helps reduce delays and allows you to receive the product that better fits your needs.
Non Returnable Items
The following items may not qualify for return:
- Products damaged through misuse or improper handling
- Items missing important parts or accessories
- Products returned after the 30-day return period without approval
- Items modified without authorization
If your item arrives damaged or has a product issue, please contact us for assistance.
Missing or Incorrect Orders
If you receive:
- The wrong product
- Missing items
- Incorrect quantities
Please contact us with:
- Order number
- Description of the issue
- Photos if available
Our team will review your request and provide assistance.
Package Marked Delivered But Not Received
If your tracking information shows delivered but you cannot locate your package:
Please try:
- Checking around your delivery area
- Asking household members or neighbors
- Allowing additional time in case of carrier scanning delays
If your package is still missing, contact our support team with your order number.
No Hidden Fees or Required Subscriptions
Queenoftartsvi does not require customers to purchase subscription services to use our products or request returns.
Any applicable return costs will be communicated before completing the return process.
Contact Us
For questions about returns, refunds, or orders, please contact:
Email:
support@queenoftartsvi.com
Response Time:
Within 1 to 2 business days, Monday through Friday.
Company Information
Legal Company Name:
ABEBWE SUCCESS LLC
Brand Name:
Queenoftartsvi
Business Address:
6342 KENDALL ST
ARVADA, CO 80003
United States
Customer Support Email:
support@queenoftartsvi.com