Shipping policy

At Queenoftartsvi, we want you to have a clear understanding of our shipping process before placing your order.

This policy explains where we ship, estimated delivery times, shipping costs, order processing, tracking information, and what to do if you experience a delivery issue.

If you have any questions, please contact our customer support team:

Email:
support@queenoftartsvi.com

We typically respond within 1 to 2 business days, Monday through Friday.

Where We Ship

Queenoftartsvi currently ships orders within the contiguous United States, including the 48 connected states.

At this time, we do not offer shipping to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • US territories
  • APO FPO DPO military addresses
  • International destinations outside the United States

Shipping availability may change in the future as our delivery options expand.

If an order is placed with an unsupported shipping address, our team will contact you by email regarding available options.

Shipping Costs

Standard shipping is available for eligible orders within the contiguous United States.

Standard Shipping Cost: Free

Minimum Order Requirement: None

Shipping costs and available shipping options will be displayed during checkout before completing your purchase.

No additional shipping charges will be added after checkout.

Shipping Carrier

Orders may be shipped through available carriers based on:

  • Delivery location
  • Package size
  • Order details
  • Carrier availability

Carrier selection is determined during order processing.

We choose shipping methods designed to provide reliable delivery for pet products such as pet strollers and travel accessories.

Order Processing Time

Orders are processed after payment confirmation.

Processing is completed on business days:

  • Monday through Friday
  • Excluding US federal holidays

Typical processing time:

1 to 3 business days

Orders placed during weekends or holidays will begin processing on the next business day.

If an order experiences an unexpected delay, we will contact you by email with updated information.

Estimated Delivery Time

Delivery includes two stages:

Processing Time

1 to 3 business days after order confirmation

Transit Time

Approximately 7 to 9 business days after shipment

Total Estimated Delivery

Approximately 8 to 12 business days from the order date

Please note that delivery times are estimates and may vary due to:

  • Carrier conditions
  • Weather events
  • Peak shipping periods
  • Other factors outside our control

If your order has not arrived within 14 business days after purchase, please contact our support team for assistance.

Important Shipping Notes

Please keep in mind:

  • Express or expedited shipping is currently unavailable
  • Local pickup is not available
  • Weekends and holidays are not counted as business days
  • Delivery times may vary depending on your location

Customs and Import Fees

All orders are shipped to addresses within the United States.

Since we currently do not offer international shipping, customs duties and international import fees do not apply.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout.

If you do not receive tracking information within 3 business days:

  • Check your email inbox and spam folder
  • Confirm your order email address
  • Contact our support team with your order number

Email:
support@queenoftartsvi.com

Undeliverable Packages

Packages may be returned to us if delivery cannot be completed.

Common reasons include:

  • Incorrect or incomplete shipping address
  • Delivery restrictions at the address
  • Package refusal

If your package is returned, please contact our support team for assistance.

Additional shipping costs may apply for reshipping in certain situations.

To help avoid delays, please carefully review your shipping information before placing your order.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests:

  • Must include your order number
  • Should be submitted before the order enters processing or shipment

Once an order has been processed or shipped, cancellation may no longer be available.

Eligible items may be requested for return after delivery according to our Refund Policy.

Contact Us

If you have questions about shipping, delivery, or your order, please contact our customer support team.

Email:
support@queenoftartsvi.com

Response Time:
Within 1 to 2 business days, Monday through Friday.

Company Information

Legal Company Name:
ABEBWE SUCCESS LLC

Brand Name:
Queenoftartsvi

Business Address:
6342 KENDALL ST
ARVADA, CO 80003
United States

Customer Support Email:
support@queenoftartsvi.com